Thursday, October 27, 2011

Recruiter Pet Peeves

I can't believe how some recruiters do their job here in the Philippines. Some of them can't seem to take a hint that they are already disturbing and/or harassing a potential recruit. Anyway, I've listed my biggest pet peeves, which are based on experience, from day one of my job-hunting days until the present:

  1. Calling during non-working hours. I mean, sure, I didn't have a job back then and I was eager to have one. I was a fresh graduate. But that doesn't mean you can call me up at 7 in the evening to conduct a phone interview! For most families, dinner is at 7PM so at least have the decency to call at a reasonable time! Sheesh. I can name at least two huge companies who do this, one still "makulit" after telling her that I couldn't possibly have the interview at that time, but I don't have proof and I don't want to be sued.
  2. Not sending an e-mail or text first and waiting for a response first before calling. At least wait for 30 minutes to an hour to get a response before calling. I don't understand why some recruiters are so hungry to get their quota that they become "bastos" and don't consider their prospect's situation first. I know of a few recruiters who email/text first. This actually happened to me earlier, at least three similar numbers called me (of course I didn't answer.) I reprimanded him/her through text, saying to at least send me a text or email before calling. I also declined the last call, and will keep declining until he/she learns to text.
Ok so I've got only two biggest pet peeves, some of their habits are kind of tolerable already. How about you share yours? No company name-dropping please. :)

Friday, October 14, 2011

Smartbro WiMAX Review V: Modem Problems

This morning my modem restarted suddenly. Now I didn't see any problem with it since I think it's a normal thing. However, I noticed that it could not find a signal, so I went ahead and checked it's control panel.

It turns out that it had hard-reset itself and now Smart's configuration (Security, Username, Password and Realm) is gone, so obviously it would not be possible to connect to Smart WiMAX internet. (I'm using my other internet connection now, btw).

I decided to call customer service despite the numerous claims that they sucked. I got a technical support rep in just one try. I then proceeded to tell him my story, and that I needed Smart's configuration to make the modem work. However, this happened:

  1. He asked me if the modem had "running lights", and told me that it was looking for a signal. He suggested that I reconnect the modem and wait for it to find a signal. Which is a stupid thing to suggest, by the way, since the modem does not have Smart's configuration, obviously IT WOULD NOT FIND A SIGNAL.
  2. So I asked him if it was possible for him to give me the configuration instead, but he told me that they don't cater to that request, and then proceeded on the "running lights" solution once again. This time I told him that I was actually an EcE and I at least knew the basic things about modems and how they FREAKING NEED the username and password from the freaking internet service provider for them to work. Actually, one does not have to be an EcE to know that! Nowadays, it's called "common sense".
  3. Again with the "running lights".
  4. When I asked him if I should just bring my modem to the wireless center, he actually was discouraging me to do so! He told me that what they do is the same with what the wireless center would do. It also seemed that he wanted to waste more of my time by lengthening the conversation. What, do they have a time quota for every call they get?
I'll be bringing my modem to the wireless center later, and hopefully they fix it as soon as possible.



When I had my modem checked at the wireless center, the customer care representative did not get to find out what was wrong with it, so she had it replaced with a new one, which I am using right now. She also did not have any idea about the username and password necessary for the modem to connect to the internet. The tech support was right about one thing though: that the wireless center customer care would do the same exact procedure he was asking me to do (although I've done it numerous times already, that's how I knew what was wrong), although of course as he was on the phone, he couldn't replace my modem, which the wireless center could do. LOL.

Tatagalugin ko na: Smart, pwede ba paki-update yung mga manuals ng mga customer service at technical support reps nyo para hindi sila nagmumukang tanga. At wag nyong pagmukaing tanga ang mga customers nyo, matagal nang gumagamit ang mga tao ng modem kaya kahit papano alam na nila yung basic troubleshooting. Nagsasayang kayo ng pampasweldo sa kanila, wala naman silang naitutulong sa mga customers.

Ok I'm done ranting. It's just so frustrating that the one thing that you need, you couldn't get because of stupid people. Anyway, I'm just glad I have a new modem. And now for the test drive.

Another update:

I can surf now! I was expecting the internet to be super slow at this time yet here I am updating my blog. So the modem was really the problem then. Or the base station. Since I have a new modem I also got a new serving site too. Hmm. Lemme ask my friend who works at Smart. :)

Wednesday, October 5, 2011

Smartbro Wimax Review Part IV

So it so happens that I have a close friend working at Smart whose expertise happens to be Wimax technology, and I happened to talk to him this morning.

This post was what started the grueling whole-morning troubleshooting of the problem of my connection. Unfortunately, the only thing he can check is the status of the serving site if it's behaving efficiently. So here's what I got from him:

  1. The modem doesn't have to be in the line of sight of the serving site.
  2. I'm the only one using Wimax on the sector I belong in so there shouldn't be a problem. Sorry I couldn't explain what a "sector" exactly is.

After he checked the status of the serving site, he said that there was no problem there, so I'm back to square one. He told me to try to call customer service but he also forwarded my problem to the complaints department already. I guess I'll just have to wait and hope that this gets resolved soon. :)

Tuesday, October 4, 2011

Smartbro Wimax Review Part III

So today's the 5th day of my Wimax connection. And it's getting pretty frustrating on the browsing part.

I've noticed that the connection almost stops - yes, STOPS - from around 7PM to 11PM. I could download my torrents but it's a bit slower than normal, and I could *not* surf the internet. I just hope this improves overtime. I hope someone from Smart reads this. :)

Monday, October 3, 2011

Smartbro Wimax Review Part II

As promised, here's a photo of my WiMax modem:

Motorola CPEi 825

As you can see, I'm very fortunate to have good reception (the five signal lights on the left side of the modem are all lit). This with my room at the back of our apartment and surrounded by high walls. I hope this does not change though.

This is almost my 3rd day of testing the internet connection. It has been pretty stable most of the time, but as is expected with Philippine internet connections, there are "set" times when the connection is slow and/or intermittent. I've observed that this certain connection bogs down at around 6 or 7 PM until 11 PM. Unfortunately for me, those are the times I am most active online, although I don't really do heavy stuff; I just surf and also check my email.

Torrent downloading is definitely fast - fastest I've seen is 125kBps (multiple downloads); I don't do streaming so I haven't observed it, but I'll try it one of these days if I remember. :)